FAQ

Frequently asked questions

GENERAL

Do we do Click and Collect or deliver?


Yes we do both. For Click & Collect - its available at any time during our working hours from our store in Mairangi Bay, Auckland. However, for delivery, we can deliver your purchases to you the same day if order was made before 12:00 pm, and if your in the Auckland region. For other parts of New Zealand and outside of Auckland, delivery will take up to 3-5 working days. purchases above $79 will have FREE dilevery, and below $79 will have a $6.99 surcharge.




Do we take orders over the phone?


We are happy to take your order over the phone. Call our friendly Customer service Team at any time from Mon-Sun: 9am-6pm (NZDT) on 021-2838779 (021-C U FURRY) to place your order.




I don't see the brand of food or supplies I normally buy in your store. Why isn't it on your website?


Contact us to find out if we can order your brand or add it to our online store. We are continually adding products to the website and are happy to add customer requested items.




Do we offer a loyalty programme?


Yes we do have a loyalty programme. For the brands (Royal canin, Acana, Orijen, Ziwi Peak, Nutro, Iams, Hill's Science diet, and Pro Plan) we offer a loyalty programme where for every 10 bags purchased you'll receive a FREE bag for Pet food (10+1free).* For DIY Dog wash: after 10 washes; 1 wash will be for FREE.* *T&C apply.





PET INFORMATION

Do we offer dog walking services?


Yes we do. Whether it is rainy, hot, or a public holiday, we would love to walk your dog. (charged per half an hour OR per hour). For small dogs: $ For Medium dogs: $ For Large dogs: $




What are Flea and Ticks?


There are 4 stages to the flea cycle. The flea life cycle is long and if the time of application is not strictly adhered to, there may be re-infestation in your home, driving you and your pet apart. STAGE 1 Newly emerged adult fleas jump onto your pet, after a blood meal, mate and start to lay eggs. Eggs can be produced 24 hours after landing on your pet. After treatment, Bravecto chew or spot-on* for cats and dogs kills 100% of fleas within 12 hours. STAGE 2 Flea eggs fall into your pet’s immediate environment. The eggs hatch as larvae, burrowing deep into carpets, cracks between floorboards, bedding and furniture. STAGE 3 Larvae turn into pupae which stay well protected in a cocoon until they get close enough to your pet to emerge as fleas. STAGE 4 Adult fleas emerge from their cocoons 3-8 weeks or more after eggs are laid. Bravecto provides at least 3 months flea and tick protection, effectively killing all newly emerged adult fleas and breaking the flea lifecycle. TICKS: The NZ Cattle Tick (Haemaphysalis longicornis) is endemic in New Zealand, and is commonly found in warmer regions. This tick will attach to and feed from a variety of domestic animals including cattle, sheep, deer, dogs, cats, and horses, as well as the occasional human, wildlife and bird species. Bravecto Flea and Tick treatment for cats and dogs both provide 3 months protection from ticks.
Bravecto chew provides dogs with 3 months of protection from ticks.
Bravecto spot-on for dogs provides 4 months of protection from ticks.




Is it uncomfortable for dogs to have long nails?


Yes, it is very uncomfortable for your dog and that’s why it is so important to have them trimmed. if left unattended for a long period of time, it might cause pain and your dog may have difficulties while walking. therefore, we recommend trimming their nails every 4-5 weeks. Book it with us today for just $10.





PRODUCTS

Do we supply shampoo for sensitive skin?


Yes we do. We do supply a variety of natural shampoo and hand-made shampoos that work effectively and gently to accomodate your pets sensitive skin.





MINI CAT CAFE

What type of cats so we have at our Cat Cafe?


We have a wide variety of cats such as Persians, Arabian Mau, Kanaani and much more. Come along and see if you recognise any ;)




Under what alert levels is the mini cat cafe operating


we are open as usual under alert level 1. Level 2: TBC Levels 3 & 4: closed stay safe!